RANKINGS — ALL BANKS

US Bank Complaint Rates

Showing 28 of 2,333 tracked US institutions — those currently scored with high-confidence data. Full tracked set expands as confidence grows with each sitemap phase. Ranked by CFPB complaint rate per 1,000 estimated customers, normalized using FDIC deposit data so banks of any size can be compared fairly.

Ranked by complaint rate — highest first. Hover over column headers for explanations.
Credit CardsMortgageChecking & SavingsPersonal LoansStudent LoansAuto LoansMoney TransferDebt Collection
#InstitutionComplaint Rate ⓘComplaints ⓘReplied in Time ⓘRisk Level ⓘ
1
SYNCHRONY FINANCIAL
Amazon Store CardAmazon Prime Store CardPayPal CreditPayPal Cashback Mastercard+15 more ⇨
6.80/1k
56,697100%Outlier
2
BARCLAYS BANK DELAWARE
JetBlue CardJetBlue Plus CardWyndham Rewards Earner CardArrival Plus World Elite Mastercard
5.10/1k
19,454100%Very High
3
CAPITAL ONE FINANCIAL CORPORATION
Capital One VentureCapital One Venture XCapital One QuicksilverCapital One Savor+2 more ⇨
2.10/1k
105,989100%High Risk
4
FIRST NATIONAL BANK OF OMAHA
BANK
1.12/1k
3,16399%Moderate
5
ALLY FINANCIAL INC.
BANK
1.12/1k
17,405100%Moderate
6
WELLS FARGO & COMPANY
BANK
0.99/1k
147,15898%Moderate
7
U.S. BANCORP
BANK
0.77/1k
41,321100%Moderate
8
BANK OF AMERICA, NATIONAL ASSOCIATION
Bank of America Travel RewardsBank of America Cash RewardsAlaska Airlines VisaBank of America Premium Rewards
0.74/1k
156,54298%Moderate
9
REGIONS FINANCIAL CORPORATION
BANK
0.66/1k
8,70899%Moderate
10
MIDFIRST BANK
BANK
0.63/1k
1,559100%Moderate
11
POPULAR BANK
BANK
0.54/1k
64498%Moderate
12
JPMORGAN CHASE & CO.
Chase Sapphire PreferredChase Sapphire ReserveChase Freedom FlexChase Freedom Unlimited+6 more ⇨
0.53/1k
141,838100%Moderate
13
OPTUM BANK, INC.
BANK
0.49/1k
78098%Low Risk
14
KEYCORP
BANK
0.48/1k
7,357100%Low Risk
15
EVERBANK, NATIONAL ASSOCIATION
BANK
0.45/1k
1,65397%Low Risk
16
FIRSTBANK PUERTO RICO
BANK
0.42/1k
69998%Low Risk
17
TRUIST FINANCIAL CORPORATION
BANK
0.42/1k
16,99999%Low Risk
18
HUNTINGTON NATIONAL BANK, THE
BANK
0.39/1k
7,093100%Low Risk
19
COMMERCE BANK
BANK
0.34/1k
88398%Low Risk
20
GOLDMAN SACHS BANK USA
Apple CardMarcus High-Yield Savings
0.30/1k
13,329100%Low Risk
21
MECHANICS BANK
BANK
0.29/1k
549100%Low Risk
22
BANCO POPULAR DE PUERTO RICO
BANK
0.28/1k
1,548100%Low Risk
23
FIRST NATIONAL BANK OF PENNSYLVANIA
BANK
0.22/1k
87695%Low Risk
24
WEBSTER BANK, NATIONAL ASSOCIATION
BANK
0.21/1k
1,479100%Low Risk
25
HANCOCK WHITNEY BANK
BANK
0.17/1k
49699%Low Risk
26
Flagstar Bank, National Association
BANK
0.07/1k
494100%Low Risk
27
EAST WEST BANK
BANK
0.07/1k
43798%Low Risk

Rate = CFPB complaints / estimated customers × 1,000 — Source: CFPB + FDIC BankFind