GOLDMAN SACHS BANK USA — Rated HIGH RISK
Consumer complaint rating · Based on federal CFPB data · How we score
🪪 You may know this institution as
If you hold any of these cards, GOLDMAN SACHS BANK USA is your bank — handling all billing, disputes, and complaints. Click any card above for a card-specific view.
Score: complaint rate (60%) · problems resolved (30%) · money returned (10%) · full methodology
If you are a customer of GOLDMAN SACHS BANK USA, the data shows an above-average complaint rate. More customers here needed to escalate disputes than at most comparable institutions.
1 in 3,288 customers felt they had no choice but to complain officially
This is not a complaint to customer service. This is a formal complaint filed with the US government, on permanent public record — the last resort after everything else failed.
9,613 people complained officially and got absolutely nothing
That is 72% of everyone who escalated. They filed. They waited. They were told no. No money returned. No correction made.
Only 16% of complaints resulted in any money being returned
A further 72% were closed with an explanation only — the institution said "we disagree." No money moved. No correction made. The complaint was marked resolved.
100% response rate — but only 28% of complaints were actually resolved
The law requires a reply within 15 days — and they met that. But replying is not the same as fixing. The data shows they are far better at responding than resolving.
2.8 new official complaints filed every single day
At this volume, complaints are being filed around the clock, 365 days a year. This is not occasional bad luck — it is ongoing at scale.
62% of all complaints come from Credit Cards alone
That is 8,197 individual complaints in one product area. If you hold a credit cards account here, this risk applies directly to you.
Credit Cards — 0.19 complaints per 1,000 customers
Customers most commonly report unexpected charges appearing on their statement, accounts closed without any warning, and billing errors that damaged their credit score — often taking months to dispute.
A note on accuracy: this institution's customer base is estimated from deposit data rather than directly measured. The complaints are real federal filings. The rate per customer carries some uncertainty — treat it as a strong directional signal.
All figures from the CFPB Consumer Complaint Database and FDIC BankFind — US federal public records.
You might be thinking: this probably won't happen to me. You're right — most customers here never need to file a federal complaint. But 1 in 3288 did. And of those who escalated, 72% walked away with nothing resolved. The question isn't whether it will happen — it's whether you want to bank somewhere with better odds if it does.
✦ Our Top Recommendation
FIRST NATIONAL BANK OF PENNSYLVANIA
1.4× lower complaint rate than GOLDMAN SACHS BANK USA
- Federal data records a complaint rate of 0.22/1,000 customers — significantly fewer unresolved complaints than GOLDMAN SACHS BANK USA
- If you ever needed to escalate a problem, you would statistically be 1.4× less likely to end up filing with the federal government
- Switching takes about 2 hours of active effort — see our step-by-step guide
▼ See 2 more alternatives
BANCO POPULAR DE PUERTO RICO
1.1× lower · 0.28/1k
MECHANICS BANK
1.1× lower · 0.29/1k
“But switching banks sounds like a headache.”
It usually isn't. The average US bank switch takes under 2 hours of active effort, spread across about 10 days. Direct debits can be moved one at a time. Your employer redirects your salary in one pay cycle. You run both accounts in parallel for 30 days — then close the old one.
Read our step-by-step switching guide →What does this confidence level mean?
Medium confidence — complaint sample is large (13,329 complaints), but the customer estimate uses deposit data which may not fully represent this institution's customer base. The rate is directionally accurate; treat the exact figure as a range rather than a precise score.
Full Data Record
Complaint Rate
0.30/1k
customers per year (CFPB data)
Total Complaints Filed
13,329
with the CFPB (2011–present)
"We Disagree" Letters
72%
closed with "we disagree" — no fix, no money
Accepted Bank's Rejection
100%
of complainants gave up after bank said no
People Who Got Nothing
9,613
escalated to federal level and walked away empty-handed
New Complaints Per Day
2.8
average based on CFPB federal records
Estimated True Impact
266,580
estimated affected customers (CFPB: ~5% ever file)
How This Compares
GOLDMAN SACHS BANK USA's complaint rate of 0.30/1,000 ranks better than 69% of institutions in the ComplaintRate dataset.
▼ Show comparison chart (5 rated institutions)
Breakdown by Product
Browse by Product Category
▼ Methodology & data sources
Complaint rates are calculated by dividing total CFPB complaints by estimated customer base (derived from FDIC deposit data), normalised to complaints per 1,000 customers per year. Source: Consumer Financial Protection Bureau public complaint database (2011–present).
Resolution statistics reflect outcomes recorded in the CFPB database as reported by financial institutions. All language describes what the data shows — not the intent of any institution.
Composite Risk Score weights complaint rate (60%), resolution rate (30%), and monetary relief rate (10%). Full methodology →