$1.77 trillion in US student loan debt.
Source: Federal Reserve, Q4 2024
A bad servicer can silently cost you years of progress toward forgiveness.
Student Loans Complaint Rates
Student loan servicers ranked by complaint rate. Federal and private servicers are included - servicer transfers are a major source of complaints.
How to read this table: Ranked from worst (most complaints) at the top to best (fewest complaints) at the bottom. #1 = the institution with the highest complaint rate per customer in this category. Hover the i icons in the column headers for an explanation of each metric.
Servicer transfers without adequate notice account for a disproportionate share of student loan complaints. If your servicer has recently changed, check their rating here. Read our full methodology →
A bad student loan servicer can silently cost you years of progress toward loan forgiveness.
When your monthly payment gets applied to the wrong loan in your bundle, when your qualifying payment count toward Public Service Loan Forgiveness is wrong, or when switching repayment plans takes months instead of days - your servicer's complaint rate predicted all of it. A single misapplied payment can delay forgiveness by months. At the worst-rated servicers, borrowers report PSLF payment counts that are consistently wrong.
If you have private student loans, refinancing to a top-rated servicer can cut your rate by 2-3%. If you have federal loans on a forgiveness track, do not refinance - but do check your servicer's complaint rate to know what to watch for.
- ✓Borrowers at high-complaint servicers are 2x more likely to have wrong PSLF payment counts
- ✓The worst-rated servicers take an average of 45 days to resolve a complaint
- ✓Refinancing private loans can cut your rate by 2-3% if you have good credit
- ✓Income-driven repayment disputes are 60% more common at bottom-ranked servicers
These institutions handle complaints the best in this category. Click any name to see their full profile.
Partner links are marked rel="sponsored". ComplaintRate earns a referral fee if you open an account through these links -- at no cost to you. Rankings are independent of commercial relationships and based solely on CFPB + FDIC public data. Read our methodology →
Rate = CFPB complaints ÷ estimated customers × 1,000 · Source: CFPB + FDIC BankFind · Data & pricing