$800 billion+ in annual US money transfers and remittances
Source: Federal Reserve / World Bank Remittance Data · 2024
Money transfer and prepaid complaints often involve frozen funds where the consumer has limited recourse outside the CFPB process.
Money transfer Complaint Rates
Complaints about money transfer services, prepaid cards, and virtual currency transactions.
How to read this table: Ranked from worst (most complaints) at the top to best (fewest complaints) at the bottom. Hover column headers for metric explanations.
A high rate suggests customers are regularly encountering problems getting their money — frozen accounts, failed transfers, and disputed transactions are the dominant themes. Read our full methodology →
A high complaint rate means when you send money to family abroad, it is more likely to be delayed, held, or hit with hidden fees.
Switching transfer providers takes minutes. Most top-rated providers offer a fee-free first transfer so you can test the service with zero risk. Transfer fees vary from 0.5% to 5% for the same corridor - switching often saves real money too.
We may earn a commission if you open an account through our links. This does not influence our data or rankings, which are derived entirely from federal government sources. Partner links marked rel="sponsored". Full affiliate disclosure · Methodology
Rate = CFPB complaints ÷ estimated customers × 1,000 · Source: CFPB + FDIC BankFind · Data & pricing