BANK
HIGHER RATE THAN 99% OF SCORED PEERS
Complaint rate · per 1,000 customersscale 0–10
Sector median 0.48 · Lowest in dataset 0.21
A higher federal complaint rate per customer than any other institution in the 45-bank scored dataset.
Methodological confidence: HIGH · n=17,405 complaints over 14 years
Customer ratio
1 in 891
customers filed a federal complaint
Resolved with relief
17%
received monetary or non-monetary relief
Daily volume
3.4
complaints per day · 2011–2025 average
5.2× the rate of WEBSTER BANK, NATIONAL ASSOCIATION (lowest); 2.3× the sector median; higher rate than 99.15% of 45 scored institutions.
24-month trajectory · monthly complaint rate
Where complaints concentrate · top 3 product categories
Auto loans
0.42/1k
6,557
Checking & savings
0.26/1k
4,017
Personal loans
0.15/1k
2,313
5 nearest rates in scored dataset
0.74/1k
0.77/1k
0.99/1k
1.12/1k
1.12/1k
Federal data sources
CFPB↗OCC↗FDIC↗FTC↗Independent analysis · not affiliated with any government agencyWHAT THIS MEANS FOR YOU
ALLY FINANCIAL INC. has a significantly above-average complaint rate.
1.12 complaints per 1,000 customers is 3.7× higher than institutions with the best track records. The 17,405 federal complaints on file represent only those consumers who took the step of filing officially — the full picture of dissatisfaction is likely much larger. This institution has also faced formal regulatory enforcement, indicating that problems have been flagged at the agency level as well as by individual customers.
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Review the specific complaint categories below to understand what issues are most common before making a decision about this institution.
Most common words in federal complaints about ALLY FINANCIAL INC.
paymentsnevermodificationlenderbecauseservicerpropertypayescrowrequested
Extracted from 104 consumer complaint narratives · CFPB database
Complaint Profile
Rate / 1,000 customersCFPB complaints per 1,000 estimated customers. Normalised for institution size — directly comparable across all banks. National median ≈ 0.30.1.12/1k
Total complaints (2011–2025)Total complaints filed with the CFPB since 2011. Use the rate above for a fair cross-institution comparison.17,405
Year-on-year changeChange in complaint volume versus the prior 12 months. A rising rate is a warning sign even if the absolute level appears manageable.+30%worsening
Timely response rate% of CFPB complaints answered within the required timeframe. Below 90% indicates the institution is failing basic regulatory obligations.100.0%
Complaint rate normalised per 1,000 estimated customers. Lower is better. National median ≈ 0.30/1k for well-rated institutions.
Regulatory Enforcement Record
OCC (Office of the Comptroller)
Federal Reserve
CFPB (Consumer Financial)
FinCEN (Anti-money laundering)
FTC (Federal Trade Commission)
HUD (Mortgage Review Board)
GSE Suspension
● Red dot = active or recent enforcement action by that federal agency. This means regulators found systemic problems serious enough to take formal action.
Financial Health Indicators
Net charge-off rateLoans written off as unrecoverable as a % of total loans. Above 2% is elevated; above 1% warrants monitoring. Source: FDIC Call Report Q4 2025.1.27%↑ watch level
Tier 1 capital ratioCore capital as a % of risk-weighted assets. Regulatory minimum ≈10%. Higher means a stronger buffer against losses and financial stress.12.5%✓ adequate buffer
Loan loss reserve ratioFunds set aside to cover anticipated loan losses. Higher reserves suggest the institution expects deteriorating credit quality ahead.2.53%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
DFAST stress test (Fed)7.1% CET1 stressed
HMDA Mortgage Fair Lending· 2023
Mortgage denial rateOverall mortgage application denial rate. Includes home purchase, refinance, and home improvement loans. Source: FFIEC HMDA data.11.6%
Denial rate — White applicants11.6%
Denial rate — Black applicants11.6%
Denial rate — Hispanic applicants11.6%
Racial disparity indexBlack applicant denial rate divided by White applicant denial rate. 1.0 = equal treatment. Above 1.5 = significant disparity flagged in fair lending research. Source: FFIEC HMDA.1.00×✓ near parity
Based on 2,788 mortgage applications· FFIEC HMDA 2023
Top Complaint Categories
1780%
1550%
1240%
Breakdown of complaint types filed with the CFPB by customers of this institution. Use this to understand which products or services generate the most problems.
Timely response rate100.0%✓ good
% of CFPB complaints answered within the required timeframe. Below 90% is a warning sign.
Risk Flags
⚑Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
⚑Federal litigation on record via CourtListener/PACER
Data Sources Used (23 Layers)
●CFPB Complaints
●OCC Enforcement
●Fed Enforcement
●CFPB Enforcement
●FinCEN / AML
●FDIC Failures
●HMDA Denial Rates
●CRA Rating
●TARP Bailout
●Call Report (NCO/T1)
●DFAST Stress Test
●FTC Enforcement
●HUD MRB
●GSE Suspension
Green = data available for this institution. Grey = source exists but no data for this institution in that category.
FULL DATA BREAKDOWN
COMPLAINT RATECFPB complaints per 1,000 estimated customers. Normalised for institution size — directly comparable across all banks. National median ≈ 0.30.
1.12/1k
National median ≈ 0.30/1k
Source: CFPB →ⓘHigh confidence
YEAR-ON-YEAR TRENDChange in complaint volume versus the prior 12 months. A rising rate is a warning sign even if the absolute level appears manageable.
↑ 30%
Worsening trend
NET CHARGE-OFF RATELoans written off as unrecoverable as a % of total loans. Above 2% is elevated; above 1% warrants monitoring. Source: FDIC Call Report Q4 2025.
1.27%
Loan losses written off
Source: FDIC Call Report →TIER 1 CAPITAL RATIOCore capital as a % of risk-weighted assets. Regulatory minimum ≈10%. Higher = stronger buffer against financial stress.
12.5%
Regulatory min ≈ 10%
Source: FDIC Call Report →HMDA DENIAL RATE% of mortgage applications denied under Home Mortgage Disclosure Act data. High denial rates may indicate overly restrictive lending practices.
11.6%
Mortgage applications denied
Source: FFIEC HMDA →RACIAL DISPARITY INDEXRatio of denial rates for non-white vs white applicants. 1.0 = equal treatment; above 1.5 indicates significant disparity. Source: CFPB HMDA data.
1.00×
Non-white vs white denial ratio
Source: FFIEC HMDA →CRA RATING
Outstanding
Community Reinvestment Act · FFIEC
BETTER-RATED ALTERNATIVES
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Read the guide →Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›