BANK
HIGHER RATE THAN 96% OF SCORED PEERS
Complaint rate · per 1,000 customersscale 0–10
Sector median 0.48 · Lowest in dataset 0.21
A higher federal complaint rate per customer than 96% of scored peers in the 45-bank dataset.
Methodological confidence: HIGH · n=7,093 complaints over 14 years
Customer ratio
1 in 2,546
customers filed a federal complaint
Resolved with relief
32%
received monetary or non-monetary relief
Daily volume
1.4
complaints per day · 2011–2025 average
1.8× the rate of WEBSTER BANK, NATIONAL ASSOCIATION (lowest); 0.8× the sector median; higher rate than 96.51% of 45 scored institutions.
24-month trajectory · monthly complaint rate
Where complaints concentrate · top 3 product categories
Checking & savings
0.20/1k
3,688
Mortgages
0.06/1k
1,045
Money transfers
0.03/1k
463
5 nearest rates in scored dataset
0.34/1k
0.39/1k
0.42/1k
0.42/1k
0.45/1k
Federal data sources
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU
HUNTINGTON NATIONAL BANK, THE is a low-risk institution based on federal complaint data.
At 0.39 complaints per 1,000 customers, this institution is below our low-risk threshold of 0.50 — placing it among the better performers in our dataset of 2,333 scored US financial institutions. Complaint rates are normalised for institution size, so this score is directly comparable across banks large and small. The High confidence rating means this score is based on substantial complaint volume and is statistically reliable.
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Always review your specific product category and the complaint breakdown below, as overall rates can mask issues in specific areas like credit cards or mortgages.
Most common words in federal complaints about HUNTINGTON NATIONAL BANK, THE
meritmoneybecauseonlypayclosedmakepaymentslatenever
Extracted from 51 consumer complaint narratives · CFPB database
Complaint Profile
Rate / 1,000 customers0.39/1k
Total complaints (2011–2025)7,093
Year-on-year change+37%worsening
Timely response rate99.9%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
DFAST stress test (Fed)8.3% CET1 stressed
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate9.3%
Denial rate — White applicants32.9%
Denial rate — Black applicants56.0%
Denial rate — Hispanic applicants9.3%
Racial disparity index1.70×↑ significant disparity
Based on 19,361 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
OCC (Office of the Comptroller)Formal AgreementFederal ReserveCFPB (Consumer Financial)FinCEN (Anti-money laundering)FDIC (Federal Deposit Insurance)FTC (Federal Trade Commission)
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
29%
7%
5%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Institution Status
No DNA profile signals computed for this institution.
Enforcement
Financial Health
Fair Lending
Computed Signals
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›