BANK
HIGHER RATE THAN 99% OF SCORED PEERS
Known as:JetBlue Card·JetBlue Plus Card·Wyndham Rewards Earner Card·Arrival Plus World Elite Mastercard
Complaint rate · per 1,000 customersscale 0–10
Sector median 0.48 · Lowest in dataset 0.21
A higher federal complaint rate per customer than any other institution in the 45-bank scored dataset.
Methodological confidence: MEDIUM · n=19,454 complaints over 14 years
Customer ratio
1 in 196
customers filed a federal complaint
Resolved with relief
21%
received monetary or non-monetary relief
Daily volume
3.7
complaints per day · 2011–2025 average
23.8× the rate of WEBSTER BANK, NATIONAL ASSOCIATION (lowest); 10.7× the sector median; higher rate than 99.72% of 45 scored institutions.
24-month trajectory · monthly complaint rate
Where complaints concentrate · top 3 product categories
Credit cards
4.25/1k
16,201
Money transfers
2.02/1k
7,684
Debt collection
0.64/1k
2,447
5 nearest rates in scored dataset
1.12/1k
1.12/1k
2.10/1k
5.10/1k
6.80/1k
Federal data sources
CFPB↗OCC↗FDIC↗FTC↗Independent analysis · not affiliated with any government agencyWHAT THIS MEANS FOR YOU
BARCLAYS BANK DELAWARE has a complaint rate of 5.10 per 1,000 customers — above most US institutions we track.
At 5.10 complaints per 1,000 customers, this institution generates roughly 17× more federal complaints than well-rated banks. The 19,454 complaints on record represent only the subset of customers who escalated to a formal federal complaint — CFPB research indicates roughly 1 in 20 consumers with a financial problem files one.
→
If you currently hold an account here, review your rights under federal consumer protection law. If you are considering opening an account, carefully review the complaint categories below and consider the well-rated alternatives at the bottom of this page.
Most common words in federal complaints about BARCLAYS BANK DELAWARE
barclayreportneverdisputebecausereportinglatefraudagainpay
Extracted from 11,329 consumer complaint narratives · CFPB database
Complaint Profile
Rate / 1,000 customersCFPB complaints per 1,000 estimated customers. Normalised for institution size — directly comparable across all banks. National median ≈ 0.30.5.10/1k
Total complaints (2011–2025)Total complaints filed with the CFPB since 2011. Use the rate above for a fair cross-institution comparison.19,454
Year-on-year changeChange in complaint volume versus the prior 12 months. A rising rate is a warning sign even if the absolute level appears manageable.+46%worsening
Timely response rate% of CFPB complaints answered within the required timeframe. Below 90% indicates the institution is failing basic regulatory obligations.100.0%
Complaint rate normalised per 1,000 estimated customers. Lower is better. National median ≈ 0.30/1k for well-rated institutions.
Regulatory Enforcement Record
OCC (Office of the Comptroller)
Federal Reserve
CFPB (Consumer Financial)
FinCEN (Anti-money laundering)
FTC (Federal Trade Commission)
HUD (Mortgage Review Board)
GSE Suspension
● Red dot = active or recent enforcement action by that federal agency. This means regulators found systemic problems serious enough to take formal action.
Financial Health Indicators
Net charge-off rateLoans written off as unrecoverable as a % of total loans. Above 2% is elevated; above 1% warrants monitoring. Source: FDIC Call Report Q4 2025.3.60%↑ elevated — loan losses high
Tier 1 capital ratioCore capital as a % of risk-weighted assets. Regulatory minimum ≈10%. Higher means a stronger buffer against losses and financial stress.13.6%✓ adequate buffer
Loan loss reserve ratioFunds set aside to cover anticipated loan losses. Higher reserves suggest the institution expects deteriorating credit quality ahead.7.21%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
Top Complaint Categories
1690%
1290%
820%
Breakdown of complaint types filed with the CFPB by customers of this institution. Use this to understand which products or services generate the most problems.
Timely response rate100.0%✓ good
% of CFPB complaints answered within the required timeframe. Below 90% is a warning sign.
Risk Flags
Data Sources Used (23 Layers)
●CFPB Complaints
●OCC Enforcement
●Fed Enforcement
●CFPB Enforcement
●FinCEN / AML
●FDIC Failures
●HMDA Denial Rates
●CRA Rating
●TARP Bailout
●Call Report (NCO/T1)
●DFAST Stress Test
●FTC Enforcement
●HUD MRB
●GSE Suspension
Green = data available for this institution. Grey = source exists but no data for this institution in that category.
FULL DATA BREAKDOWN
COMPLAINT RATECFPB complaints per 1,000 estimated customers. Normalised for institution size — directly comparable across all banks. National median ≈ 0.30.
5.10/1k
National median ≈ 0.30/1k
Source: CFPB →ⓘMedium confidence
YEAR-ON-YEAR TRENDChange in complaint volume versus the prior 12 months. A rising rate is a warning sign even if the absolute level appears manageable.
↑ 46%
Worsening trend
NET CHARGE-OFF RATELoans written off as unrecoverable as a % of total loans. Above 2% is elevated; above 1% warrants monitoring. Source: FDIC Call Report Q4 2025.
3.60%
Loan losses written off
Source: FDIC Call Report →TIER 1 CAPITAL RATIOCore capital as a % of risk-weighted assets. Regulatory minimum ≈10%. Higher = stronger buffer against financial stress.
13.6%
Regulatory min ≈ 10%
Source: FDIC Call Report →CRA RATING
Outstanding
Community Reinvestment Act · FFIEC
BETTER-RATED ALTERNATIVES
Step 1
Find My Bank's Score
See how your bank, card issuer, or lender ranks against every other institution in the dataset — adjusted for size, so the comparison is fair.
Search now ↓Step 2See Who Performs Better
Browse the full rankings to find which institutions have the lowest complaint rates in your product category — so you know your alternatives before you decide.
View rankings →Step 3Switch Without the Hassle
Switching banks takes about 2 hours of active effort spread over 10 days. Our step-by-step guide walks you through every action — direct debits, salary, and all.
Read the guide →Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›