BANK
INSUFFICIENT VOLUME · DIRECTIONAL ONLY
Complaint rate · per 1,000 customersscale 0–10
Sector median 0.47 · Lowest in dataset 0.07
Complaint volume is below the threshold for confident scoring — position against peers shown is directional only.
Methodological confidence: DIRECTIONAL · n=494 complaints over 14 years
Customer ratio
1 in 13,369
customers filed a federal complaint
Resolved with relief
9%
received monetary or non-monetary relief
Daily volume
0.2
complaints per day · 2011–2025 average
0.2× the sector median.
Where complaints concentrate · top 3 product categories
Mortgages
0.04/1k
246
Checking & savings
0.01/1k
55
Credit cards
0.00/1k
4
5 nearest rates in scored dataset
0.07/1k
0.07/1k
0.17/1k
0.20/1k
0.21/1k
Federal data sources
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU
Flagstar Bank, National Association is a low-risk institution based on federal complaint data.
At 0.07 complaints per 1,000 customers, this institution is below our low-risk threshold of 0.50 — placing it among the better performers in our dataset of 2,333 scored US financial institutions. Complaint rates are normalised for institution size, so this score is directly comparable across banks large and small.
→
Always review your specific product category and the complaint breakdown below, as overall rates can mask issues in specific areas like credit cards or mortgages.
Most common words in federal complaints about Flagstar Bank, National Association
nycbmoneycheckcommunityyorkhomeinsurancebecausepaypayments
Extracted from 79 consumer complaint narratives · CFPB database
Complaint Profile
Rate / 1,000 customers0.07/1k
Total complaints (2011–2025)494
Timely response rate99.8%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate30.2%
Denial rate — White applicants30.2%
Denial rate — Black applicants30.2%
Denial rate — Hispanic applicants30.2%
Racial disparity index1.00×✓ near parity
Based on 25,136 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
OCC (Office of the Comptroller)$4MFederal ReserveCFPB (Consumer Financial)FinCEN (Anti-money laundering)FDIC (Federal Deposit Insurance)FTC (Federal Trade Commission)
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
23%
21%
15%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
✓ No risk flags identified across 21 data sources. This institution has no recorded government bailouts, regulatory enforcement, GSE suspensions, or federal litigation.
Institution Status
No DNA profile signals computed for this institution.
Enforcement
Financial Health
Fair Lending
Computed Signals
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›