POPULAR BANK
BANK
INSUFFICIENT VOLUME · DIRECTIONAL ONLY
Data last verified: April 2026 snapshot|19 federal data sources|Methodology ›
Complaint rate · per 1,000 customersscale 0–10
05100.54PER 1,000 CUSTOMERS
Sector median 0.48 · Lowest in dataset 0.21
Complaint volume is below the threshold for confident scoring — position against peers shown is directional only.
Methodological confidence: MEDIUM · n=644 complaints over 14 years
Customer ratio
1 in 1,868
customers filed a federal complaint
Resolved with relief
17%
received monetary or non-monetary relief
Daily volume
0.2
complaints per day · 2011–2025 average
2.5× the rate of WEBSTER BANK, NATIONAL ASSOCIATION (lowest); 1.1× the sector median.
Where complaints concentrate · top 3 product categories
Checking & savings
0.15/1k
184
Mortgages
0.10/1k
123
Personal loans
0.06/1k
71
TOTAL COMPLAINTS
644
all years
YEAR-ON-YEAR
—
—
RESOLUTION RATE
17%
below CFPB median
SHADOW RATE
~11/1k
directional
FEDERAL CONSENSUS
1 / 6
agencies on record
5 nearest rates in scored dataset
EVERBANK, NATIONAL ASSOCIATION
0.45/1k
KEYCORP
0.48/1k
OPTUM BANK, INC.
0.49/1k
JPMORGAN CHASE & CO.
0.53/1k
▸ POPULAR BANK
0.54/1k
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

POPULAR BANK performs slightly below the industry benchmark.

A rate of 0.54 per 1,000 customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 644 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.

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Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.

Most common words in federal complaints about POPULAR BANK
moneycheckbancobecausefundsonlyneverhimonlinepay
Extracted from 114 consumer complaint narratives · CFPB database
Complaint Profile
Rate / 1,000 customers0.54/1k
Total complaints (2011–2025)644
Timely response rate98.5%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Net charge-off rate0.05%✓ healthy
Tier 1 capital ratio13.8%✓ adequate buffer
Loan loss reserve ratio0.77%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate33.1%
Denial rate — White applicants33.1%
Denial rate — Black applicants33.1%
Denial rate — Hispanic applicants33.1%
Racial disparity index1.00×✓ near parity
Based on 178 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
Managing an account20%
Account opening, closing, or management17%
Loan servicing, payments, escrow account6%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
✓ No risk flags identified across 21 data sources. This institution has no recorded government bailouts, regulatory enforcement, GSE suspensions, or federal litigation.
Institution Status
No DNA profile signals computed for this institution.
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›