VERY HIGH RISK

OPTUM BANK, INC. — Rated VERY HIGH

Consumer complaint rating · Based on federal CFPB data · How we score

⚠Based on real complaints filed by customers like you
1 in 2,056customers had to complain officiallyNot a call to customer service — a formal complaint to the US government, on permanent public record
98%of complaints never resolvedThat's 766 real people who complained officially and got absolutely nothing
780official complaints on recordEvery complaint is a formal filing with the US government — not a review, a customer who felt they had no other option
Show me safer banks →

FIRSTBANK PUERTO RICO has a 1.2× lower complaint rate — and we have two other options too

Overall Risk ScoreHow is this calculated?
28/100Very High
✗ NOT RECOMMENDEDWorse than 55% of rated US banksShow me safer banks ↓
0.49/1kHow often customers complained
2% fixedHow often problems got fixed
2% refundedHow often money got returned

Score: complaint rate (60%) · problems resolved (30%) · money returned (10%) · full methodology

What the data says about your risk— Low Risk

If you are a customer of OPTUM BANK, INC., the data shows an above-average complaint rate. More customers here needed to escalate disputes than at most comparable institutions.

1 in 2,056 customers felt they had no choice but to complain officially

This is not a complaint to customer service. This is a formal complaint filed with the US government, on permanent public record — the last resort after everything else failed.

766 people complained officially and got absolutely nothing

That is 98% of everyone who escalated. They filed. They waited. They were told no. No money returned. No correction made.

Only 2% of complaints resulted in any money being returned

A further 98% were closed with an explanation only — the institution said "we disagree." No money moved. No correction made. The complaint was marked resolved.

98% response rate — but only 2% of complaints were actually resolved

The law requires a reply within 15 days — and they met that. But replying is not the same as fixing. The data shows they are far better at responding than resolving.

79% of all complaints come from Checking & Savings alone

That is 615 individual complaints in one product area. If you hold a checking & savings account here, this risk applies directly to you.

Where their complaints are worst

Checking & Savings — 0.38 complaints per 1,000 customers

Customers most commonly report waking up to a frozen account with no explanation, direct debits bouncing and triggering fees they did not cause, and being locked out of their own money for days.

A note on accuracy: this rate is based on a limited number of complaints. Treat it as an early signal rather than a definitive score.

All figures from the CFPB Consumer Complaint Database and FDIC BankFind — US federal public records.

You might be thinking: this probably won't happen to me. You're right — most customers here never need to file a federal complaint. But 1 in 2056 did. And of those who escalated, 98% walked away with nothing resolved. The question isn't whether it will happen — it's whether you want to bank somewhere with better odds if it does.

✦ Our Top Recommendation

FIRSTBANK PUERTO RICO

1.2× lower complaint rate than OPTUM BANK, INC.

LOWER RISK
  • Federal data records a complaint rate of 0.42/1,000 customers — significantly fewer unresolved complaints than OPTUM BANK, INC.
  • If you ever needed to escalate a problem, you would statistically be 1.2× less likely to end up filing with the federal government
  • Switching takes about 2 hours of active effort — see our step-by-step guide
▼ See 2 more alternatives

EVERBANK, NATIONAL ASSOCIATION

1.1× lower · 0.45/1k

View rating →

KEYCORP

1.0× lower · 0.48/1k

Open a KeyBank account

“But switching banks sounds like a headache.”

It usually isn't. The average US bank switch takes under 2 hours of active effort, spread across about 10 days. Direct debits can be moved one at a time. Your employer redirects your salary in one pay cycle. You run both accounts in parallel for 30 days — then close the old one.

Read our step-by-step switching guide →
Directional only
What does this confidence level mean?

Directional only — 780 complaints in this category. Use as a signal, not a precise score.

✔CFPB Public Complaint Database✔FDIC BankFind✔US Federal Public Records✔4,977 institutions analysed

Full Data Record

Complaint Rate

0.49/1k

customers per year (CFPB data)

Total Complaints Filed

780

with the CFPB (2011–present)

"We Disagree" Letters

98%

closed with "we disagree" — no fix, no money

People Who Got Nothing

766

escalated to federal level and walked away empty-handed

Estimated True Impact

15,600

estimated affected customers (CFPB: ~5% ever file)

vs. Median Institution

1.0×

worse than the median rated institution

How This Compares

OPTUM BANK, INC.'s complaint rate of 0.49/1,000 ranks worse than 55% of institutions in the ComplaintRate dataset.

▼ Show comparison chart (5 rated institutions)
KEYCORP
0.48/1k
EVERBANK, NATIONAL ASSOCIATION
0.45/1k
JPMORGAN CHASE & CO.
0.53/1k
POPULAR BANK
0.54/1k
FIRSTBANK PUERTO RICO
0.42/1k

Breakdown by Product

Browse by Product Category

Credit CardsMortgageChecking & SavingsPersonal LoansStudent LoansAuto LoansMoney TransferDebt CollectionAll Banks →
▼ Methodology & data sources

Complaint rates are calculated by dividing total CFPB complaints by estimated customer base (derived from FDIC deposit data), normalised to complaints per 1,000 customers per year. Source: Consumer Financial Protection Bureau public complaint database (2011–present).

Resolution statistics reflect outcomes recorded in the CFPB database as reported by financial institutions. All language describes what the data shows — not the intent of any institution.

Composite Risk Score weights complaint rate (60%), resolution rate (30%), and monetary relief rate (10%). Full methodology →