REGIONS FINANCIAL CORPORATION — Rated VERY HIGH
Consumer complaint rating · Based on federal CFPB data · How we score
Score: complaint rate (60%) · problems resolved (30%) · money returned (10%) · full methodology
If you are a customer of REGIONS FINANCIAL CORPORATION, the data shows an above-average complaint rate. More customers here needed to escalate disputes than at most comparable institutions.
1 in 1,516 customers felt they had no choice but to complain officially
This is not a complaint to customer service. This is a formal complaint filed with the US government, on permanent public record — the last resort after everything else failed.
5,885 people complained officially and got absolutely nothing
That is 68% of everyone who escalated. They filed. They waited. They were told no. No money returned. No correction made.
Only 20% of complaints resulted in any money being returned
A further 64% were closed with an explanation only — the institution said "we disagree." No money moved. No correction made. The complaint was marked resolved.
99% response rate — but only 32% of complaints were actually resolved
The law requires a reply within 15 days — and they met that. But replying is not the same as fixing. The data shows they are far better at responding than resolving.
1.7 new official complaints filed every single day
At this volume, complaints are being filed around the clock, 365 days a year. This is not occasional bad luck — it is ongoing at scale.
44% of all complaints come from Checking & Savings alone
That is 3,789 individual complaints in one product area. If you hold a checking & savings account here, this risk applies directly to you.
Checking & Savings — 0.29 complaints per 1,000 customers
Customers most commonly report waking up to a frozen account with no explanation, direct debits bouncing and triggering fees they did not cause, and being locked out of their own money for days.
All figures from the CFPB Consumer Complaint Database and FDIC BankFind — US federal public records.
You might be thinking: this probably won't happen to me. You're right — most customers here never need to file a federal complaint. But 1 in 1516 did. And of those who escalated, 68% walked away with nothing resolved. The question isn't whether it will happen — it's whether you want to bank somewhere with better odds if it does.
✦ Our Top Recommendation
POPULAR BANK
1.2× lower complaint rate than REGIONS FINANCIAL CORPORATION
- Federal data records a complaint rate of 0.54/1,000 customers — significantly fewer unresolved complaints than REGIONS FINANCIAL CORPORATION
- If you ever needed to escalate a problem, you would statistically be 1.2× less likely to end up filing with the federal government
- Switching takes about 2 hours of active effort — see our step-by-step guide
▼ See 2 more alternatives
MIDFIRST BANK
1.0× lower · 0.63/1k
BANK OF AMERICA, NATIONAL ASSOCIATION
0.9× lower · 0.74/1k
“But switching banks sounds like a headache.”
It usually isn't. The average US bank switch takes under 2 hours of active effort, spread across about 10 days. Direct debits can be moved one at a time. Your employer redirects your salary in one pay cycle. You run both accounts in parallel for 30 days — then close the old one.
Read our step-by-step switching guide →What does this confidence level mean?
High confidence — based on 8,708 complaints and verified FDIC deposit data. Rate is accurate.
Full Data Record
Complaint Rate
0.66/1k
customers per year (CFPB data)
Total Complaints Filed
8,708
with the CFPB (2011–present)
"We Disagree" Letters
64%
closed with "we disagree" — no fix, no money
Accepted Bank's Rejection
94%
of complainants gave up after bank said no
People Who Got Nothing
5,885
escalated to federal level and walked away empty-handed
New Complaints Per Day
1.7
average based on CFPB federal records
Estimated True Impact
174,160
estimated affected customers (CFPB: ~5% ever file)
vs. Median Institution
1.4×
worse than the median rated institution
How This Compares
REGIONS FINANCIAL CORPORATION's complaint rate of 0.66/1,000 ranks worse than 69% of institutions in the ComplaintRate dataset.
▼ Show comparison chart (5 rated institutions)
Breakdown by Product
Browse by Product Category
▼ Methodology & data sources
Complaint rates are calculated by dividing total CFPB complaints by estimated customer base (derived from FDIC deposit data), normalised to complaints per 1,000 customers per year. Source: Consumer Financial Protection Bureau public complaint database (2011–present).
Resolution statistics reflect outcomes recorded in the CFPB database as reported by financial institutions. All language describes what the data shows — not the intent of any institution.
Composite Risk Score weights complaint rate (60%), resolution rate (30%), and monetary relief rate (10%). Full methodology →