HANCOCK WHITNEY BANK
BANK
INSUFFICIENT VOLUME · DIRECTIONAL ONLY
Data last verified: April 2026 snapshot|19 federal data sources|Methodology ›
Complaint rate · per 1,000 customersscale 0–10
05100.17PER 1,000 CUSTOMERS
Sector median 0.48 · Lowest in dataset 0.07
Complaint volume is below the threshold for confident scoring — position against peers shown is directional only.
Methodological confidence: DIRECTIONAL · n=496 complaints over 14 years
Customer ratio
1 in 5,959
customers filed a federal complaint
Resolved with relief
20%
received monetary or non-monetary relief
Daily volume
0.1
complaints per day · 2011–2025 average
0.3× the sector median.
24-month trajectory · monthly complaint rate
24MO AGOTODAY0.00300.00
Where complaints concentrate · top 3 product categories
Checking & savings
0.07/1k
218
Mortgages
0.04/1k
114
Money transfers
0.01/1k
21
TOTAL COMPLAINTS
496
2011–2025
YEAR-ON-YEAR
↑ 70%
above baseline · 1.0278
RESOLUTION RATE
20%
above CFPB median
SHADOW RATE
~3/1k
directional
FEDERAL CONSENSUS
0 / 6
no active records
5 nearest rates in scored dataset
Flagstar Bank, National Association
0.07/1k
▸ HANCOCK WHITNEY BANK
0.17/1k
FIRST HORIZON BANK
0.20/1k
WEBSTER BANK, NATIONAL ASSOCIATION
0.21/1k
FIRST NATIONAL BANK OF PENNSYLVANIA
0.22/1k
Complaint Coach
File with CFPB
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

HANCOCK WHITNEY BANK is a low-risk institution based on federal complaint data.

At 0.17 complaints per 1,000 customers, this institution is below our low-risk threshold of 0.50 — placing it among the better performers in our dataset of 2,333 scored US financial institutions. Complaint rates are normalised for institution size, so this score is directly comparable across banks large and small.

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Always review your specific product category and the complaint breakdown below, as overall rates can mask issues in specific areas like credit cards or mortgages.

Most common words in federal complaints about HANCOCK WHITNEY BANK
branchfundsonlycheckbanksbusinessmoneybecausemanagerbanker
Extracted from 53 consumer complaint narratives · CFPB database
Complaint Profile
Rate / 1,000 customers0.17/1k
Total complaints (2011–2025)496
Year-on-year change+70%worsening
Timely response rate99.0%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Net charge-off rate0.22%✓ healthy
Tier 1 capital ratio13.2%✓ adequate buffer
Loan loss reserve ratio1.28%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
TARP government bailout$2.49M
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate11.9%
Denial rate — White applicants21.8%
Denial rate — Black applicants33.3%
Denial rate — Hispanic applicants11.9%
Racial disparity index1.52×↑ significant disparity
Based on 2,199 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
No active or recent enforcement actions on file across the 6 tracked agencies. Each row links to that regulator’s source explainer.
Top Complaint Issues
Managing an account21%
Account opening, closing, or management9%
Loan modification,collection,foreclosure6%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $2M
Institution Status
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›