DATA & PRICING

Free to browse. Pay to use.

ComplaintRate ranks every major US financial institution by normalised CFPB complaint rate. Browse rankings for free. Unlock historical trends, comparisons, exports, alerts, and API access with a paid plan.

4,988 data points|2.9M+ banking complaints analysed|Updated regularly
FREE
$0
For consumers
  • ✓Browse all rankings
  • ✓Institution profiles
  • ✓All 8 categories
  • ✓Methodology docs
  • ✗Historical trends
  • ✗Compare mode
  • ✗Exports
  • ✗Alerts
MOST POPULAR
PRO
$19.99/year
Advanced tools for individuals
  • ✓Everything in Free
  • ✓Historical trends
  • ✓Compare up to 5 institutions
  • ✓Complaint breakdowns
  • ✓CSV exports
  • ✓Email alerts: 10 institutions
  • ✓Early access to new features
  • ✗API access
TEAM
$99/year
For advisors and small teams
  • ✓Everything in Pro
  • ✓Up to 5 team members
  • ✓Unlimited comparisons
  • ✓10 institution alerts
  • ✓Branded export charts
  • ✓Priority support
  • ✗API access
  • ✗Custom peer groups
ENTERPRISE
Custom
Compliance, litigation, investment
Banks, law firms, compliance, AG offices
  • ✓Everything in Team
  • ✓Unlimited seats
  • ✓Unlimited alerts
  • ✓Full API + webhooks
  • ✓Bulk search (50+ institutions)
  • ✓Custom peer group benchmarks
  • ✓Historical rank tracking
  • ✓Data licensing rights
  • ✓Dedicated account manager

What paid plans unlock

HISTORICAL TRENDS
PRO

See how complaint rates change over time

Track whether your bank is improving or getting worse. View 1-year, 3-year, and all-time trend lines for any institution across any product category.

🔒Unlock with Pro
COMPARE MODE
PRO

Side-by-side institution comparison

Compare up to 5 institutions across complaint rate, timely response, relief rate, and complaint volume. Export comparison charts for reports and presentations.

Bank A
4.21/1k
Bank B
1.83/1k
Bank C
0.52/1k
🔒Unlock with Pro
COMPLAINT BREAKDOWNS
PRO

See what drives each institution's complaints

Billing disputes? Fraud? Servicing errors? Fee disclosure? Know exactly which complaint types make up each institution's rate.

Billing disputes
34%
Fraud / identity
28%
Servicing errors
22%
Fee disclosure
16%
🔒Unlock with Pro
SPIKE ALERTS
ENTERPRISE

Get notified when complaints surge

Monitor any institution daily. Get notified when an abnormal spike occurs — before it hits the news.

SPIKESynchrony Financial +340% week-over-week
WATCHCapital One +85% month-over-month
🔒Unlock with Enterprise
API ACCESS
ENTERPRISE

Integrate complaint data into your own systems

REST API with JSON responses. Query institutions, categories, trends, and peer comparisons programmatically.

GET /api/v1/institution/synchrony-financial
{ "rate_per_1k": 6.80, "rank": 1, "trend": "worsening" }
🔒Unlock with Enterprise

Built for

Compliance teams
Peer benchmarking and early warning signals
Law firms
Litigation support with normalised complaint evidence
State AG offices
Consumer protection pattern identification
Journalists
Data-backed stories on consumer finance
Researchers
Academic studies on institutional complaint patterns
Investors
Complaint deterioration as an operational risk signal

Get access

Pro and Team plans are launching soon — post-incorporation. Enterprise access is available now for compliance teams, law firms, and state AG offices.

View pricing & join waitlist →Enterprise & B2B products →

How the data is produced

Every score is derived from two public datasets using a consistent, reproducible formula. Nearly 3 million CFPB banking and lending complaints normalised by FDIC deposit data, with proprietary entity resolution mapping 3,600+ name variants to canonical institutions.

Read the full methodology →

Editorial independence: Rankings on ComplaintRate are rules-based and algorithmically derived from public CFPB and FDIC data. No institution can pay to alter its score, ranking, or presentation. Paid plans provide deeper access to the same independent data. Commercial relationships never influence scores.

Methodology →About →Contact →