KEYCORP
BANK
HIGHER RATE THAN 97% OF SCORED PEERS
Data last verified: April 2026 snapshot|19 federal data sources|Methodology ›
Complaint rate · per 1,000 customersscale 0–10
05100.48PER 1,000 CUSTOMERS
Sector median 0.48 · Lowest in dataset 0.21
A higher federal complaint rate per customer than 97% of scored peers in the 45-bank dataset.
Methodological confidence: HIGH · n=7,357 complaints over 14 years
Customer ratio
1 in 2,089
customers filed a federal complaint
Resolved with relief
26%
received monetary or non-monetary relief
Daily volume
1.4
complaints per day · 2011–2025 average
2.2× the rate of WEBSTER BANK, NATIONAL ASSOCIATION (lowest); 1.0× the sector median; higher rate than 97.26% of 45 scored institutions.
24-month trajectory · monthly complaint rate
24MO AGOTODAY0.00570.00
Where complaints concentrate · top 3 product categories
Checking & savings
0.21/1k
3,170
Mortgages
0.06/1k
973
Credit cards
0.05/1k
828
TOTAL COMPLAINTS
7,357
2011–2025
YEAR-ON-YEAR
↑ 30%
above baseline
RESOLUTION RATE
26%
above CFPB median
SHADOW RATE
~10/1k
directional
FEDERAL CONSENSUS
0 / 6
no active records
5 nearest rates in scored dataset
EVERBANK, NATIONAL ASSOCIATION
0.45/1k
▸ KEYCORP
0.48/1k
OPTUM BANK, INC.
0.49/1k
JPMORGAN CHASE & CO.
0.53/1k
POPULAR BANK
0.54/1k
Complaint Coach
File with CFPB
Exit Guide
Move accounts
Compare
Other institutions
Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

KEYCORP is a low-risk institution based on federal complaint data.

At 0.48 complaints per 1,000 customers, this institution is below our low-risk threshold of 0.50 — placing it among the better performers in our dataset of 2,333 scored US financial institutions. Complaint rates are normalised for institution size, so this score is directly comparable across banks large and small. The High confidence rating means this score is based on substantial complaint volume and is statistically reliable.

→

Always review your specific product category and the complaint breakdown below, as overall rates can mask issues in specific areas like credit cards or mortgages.

Complaint Profile
Rate / 1,000 customers0.48/1k
Total complaints (2011–2025)7,357
Year-on-year change+30%worsening
Timely response rate99.7%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Net charge-off rate0.41%✓ healthy
Tier 1 capital ratio12.8%✓ adequate buffer
Loan loss reserve ratio1.33%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
TARP government bailout$2.50B
DFAST stress test (Fed)7.6% CET1 stressed
Regulatory Enforcement Record
No active or recent enforcement actions on file across the 6 tracked agencies. Each row links to that regulator’s source explainer.
Top Complaint Issues
Managing an account25%
Account opening, closing, or management6%
Opening an account5%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $2.5B
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Institution Status
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›