WEBSTER BANK, NATIONAL ASSOCIATION

Consumer complaint rating · Based on federal CFPB data · How we score

✓What the data says about this bank's track record
1 in 4,658customers needed to complain officiallyOne of the lowest complaint rates in this dataset — the vast majority of customers never needed to escalate
17%of complaints were resolvedComplaints here were resolved at a broadly average rate
2.1new official complaints per week on averageAt this rate, very few customers are reaching the point of needing to make an official complaint
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Overall Risk ScoreHow is this calculated?
59/100Moderate
~ ACCEPTABLEWorse than 17% of rated US banksShow me safer banks ↓
0.21/1kHow often customers complained
17% fixedHow often problems got fixed
16% refundedHow often money got returned

Score: complaint rate (60%) · problems resolved (30%) · money returned (10%) · full methodology

Why this looks like a good choice— Low Risk

WEBSTER BANK, NATIONAL ASSOCIATION performs well by the measures that matter most — how often customers needed to complain, and how often those complaints were resolved.

Only 1 in 4,658 customers needed to complain officially

This is one of the lowest complaint rates in this dataset. The vast majority of customers never reached the point of needing to file an official complaint.

Better than 83% of all rated US banks

This places the institution firmly among the better performers in this dataset, based on complaint volume normalised by customer base.

2.2× better than the median rated institution

Not marginally below average — meaningfully better. The median institution generates significantly more complaints per customer.

Around 2.1 customers per week on average needed to complain officially

At this rate, official complaints are rare — not the sign of a systemic problem.

Best performing product area

Personal Loans — 0.00 complaints per 1,000 customers

Customers here report more transparent fee structures and more responsive hardship assistance than at higher-rated institutions.

All figures from the CFPB Consumer Complaint Database and FDIC BankFind — US federal public records.

High confidence
What does this confidence level mean?

High confidence — based on 1,479 complaints and verified FDIC deposit data. Rate is accurate.

✔CFPB Public Complaint Database✔FDIC BankFind✔US Federal Public Records✔4,977 institutions analysed

Full Data Record

Complaint Rate

0.21/1k

customers per year (CFPB data)

Total Complaints Filed

1,479

with the CFPB (2011–present)

"We Disagree" Letters

83%

closed with "we disagree" — no fix, no money

Accepted Bank's Rejection

97%

of complainants gave up after bank said no

People Who Got Nothing

1,222

escalated to federal level and walked away empty-handed

Estimated True Impact

29,580

estimated affected customers (CFPB: ~5% ever file)

How This Compares

WEBSTER BANK, NATIONAL ASSOCIATION's complaint rate of 0.21/1,000 ranks better than 83% of institutions in the ComplaintRate dataset.

▼ Show comparison chart (5 rated institutions)
FIRST NATIONAL BANK OF PENNSYLVANIA
0.22/1k
FIRST HORIZON BANK
0.20/1k
HANCOCK WHITNEY BANK
0.17/1k
BANCO POPULAR DE PUERTO RICO
0.28/1k
MECHANICS BANK
0.29/1k

Breakdown by Product

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Credit CardsMortgageChecking & SavingsPersonal LoansStudent LoansAuto LoansMoney TransferDebt CollectionAll Banks →
▼ Methodology & data sources

Complaint rates are calculated by dividing total CFPB complaints by estimated customer base (derived from FDIC deposit data), normalised to complaints per 1,000 customers per year. Source: Consumer Financial Protection Bureau public complaint database (2011–present).

Resolution statistics reflect outcomes recorded in the CFPB database as reported by financial institutions. All language describes what the data shows — not the intent of any institution.

Composite Risk Score weights complaint rate (60%), resolution rate (30%), and monetary relief rate (10%). Full methodology →