BANK
INSUFFICIENT VOLUME · DIRECTIONAL ONLY
Complaint rate · per 1,000 customersscale 0–10
Sector median 0.48 · Lowest in dataset 0.07
Complaint volume is below the threshold for confident scoring — position against peers shown is directional only.
Methodological confidence: HIGH · n=1,479 complaints over 14 years
Customer ratio
1 in 4,658
customers filed a federal complaint
Resolved with relief
17%
received monetary or non-monetary relief
Daily volume
0.3
complaints per day · 2011–2025 average
0.5× the sector median.
24-month trajectory · monthly complaint rate
Where complaints concentrate · top 3 product categories
Checking & savings
0.13/1k
912
Mortgages
0.03/1k
198
Money transfers
0.01/1k
85
5 nearest rates in scored dataset
0.17/1k
0.20/1k
0.21/1k
0.22/1k
0.28/1k
Federal data sources
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU
WEBSTER BANK, NATIONAL ASSOCIATION is a low-risk institution based on federal complaint data.
At 0.21 complaints per 1,000 customers, this institution is below our low-risk threshold of 0.50 — placing it among the better performers in our dataset of 2,333 scored US financial institutions. Complaint rates are normalised for institution size, so this score is directly comparable across banks large and small. The High confidence rating means this score is based on substantial complaint volume and is statistically reliable.
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Always review your specific product category and the complaint breakdown below, as overall rates can mask issues in specific areas like credit cards or mortgages.
Most common words in federal complaints about WEBSTER BANK, NATIONAL ASSOCIATION
fundshsamoneycheckbecauseagainneveronlyaccessonline
Extracted from 550 consumer complaint narratives · CFPB database
Complaint Profile
Rate / 1,000 customers0.21/1k
Total complaints (2011–2025)1,479
Year-on-year change-27%improving
Timely response rate99.8%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Net charge-off rate0.33%✓ healthy
Tier 1 capital ratio12.2%✓ adequate buffer
Loan loss reserve ratio1.27%
FDIC Call Report data · Q4 2025. NCO rate = loans written off as unrecoverable. Tier 1 = core capital buffer against losses (regulatory minimum ≈ 10%).
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate14.3%
Denial rate — White applicants22.4%
Denial rate — Black applicants43.1%
Denial rate — Hispanic applicants14.3%
Racial disparity index1.92×↑ significant disparity
Based on 1,329 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
OCC (Office of the Comptroller)$125KFederal ReserveCivil Money Penalty, $5,410CFPB (Consumer Financial)FinCEN (Anti-money laundering)FDIC (Federal Deposit Insurance)FTC (Federal Trade Commission)
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
41%
9%
8%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
✓ No risk flags identified across 21 data sources. This institution has no recorded government bailouts, regulatory enforcement, GSE suspensions, or federal litigation.
Institution Status
No DNA profile signals computed for this institution.
Enforcement
Financial Health
Fair Lending
Computed Signals
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›