Credit card complaint ratings
Your card may be backed by a bank you've never heard of. Here's how 50 major US credit cards rank by their issuer's federal complaint rate — from worst to best.
The issuer matters, not the brand. When something goes wrong with your card — a disputed charge, a closed account, a billing error — you are dealing with the issuing bank, not the brand on the front. Federal complaint data shows the gap between the best and worst issuers is not marginal. It is structural.
SORTED WORST TO BEST · COMPLAINTS PER 1,000 CUSTOMERS · SOURCE: CFPB + FDIC
Complaint rates are the issuing bank's overall rate per 1,000 customers — not card-specific. All data from the CFPB Consumer Complaint Database and FDIC BankFind. Click any card for the full issuer profile.