CITIBANK, N.A.
BANK
HIGHER RATE THAN 98% OF SCORED PEERS
Data last verified: March 2026 snapshot|19 federal data sources|Methodology ›
Known as:Citi Double Cash·Citi Premier·Costco Anywhere Visa·American Airlines AAdvantage Citi Card·Citi Custom Cash
Complaint rate · per 1,000 customersscale 0–10
05100.75PER 1,000 CUSTOMERS
Sector median 0.48 · Lowest in dataset 0.21
A higher federal complaint rate per customer than 98% of scored peers in the 45-bank dataset.
Methodological confidence: HIGH · n=109,488 complaints over 14 years
Customer ratio
1 in 1,338
customers filed a federal complaint
Resolved with relief
36%
received monetary or non-monetary relief
Daily volume
21.0
complaints per day · 2011–2025 average
3.5× the rate of WEBSTER BANK, NATIONAL ASSOCIATION (lowest); 1.6× the sector median; higher rate than 98.58% of 45 scored institutions.
Where complaints concentrate · top 3 product categories
Credit cards
0.42/1k
60,912
Money transfers
0.19/1k
27,277
Checking & savings
0.13/1k
18,381
TOTAL COMPLAINTS
109,488
2011–2025
YEAR-ON-YEAR
↑ 35%
above baseline · 0.202
RESOLUTION RATE
36%
above CFPB median
SHADOW RATE
~15/1k
directional
FEDERAL CONSENSUS
2 / 6
agencies on record
5 nearest rates in scored dataset
FIFTH THIRD FINANCIAL CORPORATION
0.72/1k
BANK OF AMERICA, NATIONAL ASSOCIATION
0.74/1k
▸ CITIBANK, N.A.
0.75/1k
U.S. BANCORP
0.77/1k
CITIZENS FINANCIAL GROUP, INC.
0.83/1k
Complaint Coach
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

CITIBANK, N.A. performs slightly below the industry benchmark.

A rate of 0.75 per 1,000 customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 109,488 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.

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Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.

Most common words in federal complaints about CITIBANK, N.A.
citineverbecausereportdisputemoneyclosedagainpayfraud
Extracted from 52,530 consumer complaint narratives · CFPB database
FULL RECORD
Complaint Profile
Rate / 1,000 customers0.75/1k
Total complaints (2011–2025)109,488
Year-on-year change+35%worsening
Timely response rate99.7%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate6.9%
Denial rate — White applicants6.9%
Denial rate — Black applicants6.9%
Denial rate — Hispanic applicants6.9%
Racial disparity index1.00×✓ near parity
Based on 13,595 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
Problem with a purchase shown on your statement12%
Managing an account8%
Incorrect information on your report8%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Federal litigation on record via CourtListener/PACER
Institution Status
No DNA profile signals computed for this institution.
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›