BANK OF AMERICA, NATIONAL ASSOCIATION, the bank behind your Alaska Airlines Visa, is currently subject to 30 active OCC enforcement actions and 2 active Federal Reserve enforcement actions. Total civil money penalties on record: $1.6B.
Alaska Airlines Visa
Card complaint rating · Based on federal CFPB data
Who actually runs this card
Alaska Airlines Visa is issued by BANK OF AMERICA, NATIONAL ASSOCIATION
Alaska Airlines handles the shopping experience. BANK OF AMERICA, NATIONAL ASSOCIATION handles everything else — billing, interest, credit reporting, and customer complaints. When something goes wrong with your Alaska Airlines Visa, you are dealing with BANK OF AMERICA, NATIONAL ASSOCIATION, not Alaska Airlines.
See full BANK OF AMERICA, NATIONAL ASSOCIATION complaint rating →If you hold the Alaska Airlines Visa, you are significantly more likely to face a serious unresolved problem than at most comparable institutions.
1 in 1,343 customers felt they had no choice but to complain officially
This is not a complaint to customer service. This is a formal complaint filed with the US government, on permanent public record — the last resort after everything else failed.
105,212 people complained officially and got absolutely nothing
That is 67% of everyone who escalated. They filed. They waited. They were told no. No money returned. No correction made.
Only 20% of complaints resulted in any money being returned
A further 65% were closed with an explanation only — the institution said "we disagree." No money moved. No correction made. The complaint was marked resolved.
98% response rate — but only 33% of complaints were actually resolved
The law requires a reply within 15 days — and they met that. But replying is not the same as fixing. The data shows they are far better at responding than resolving.
30.0 new official complaints filed every single day
At this volume, complaints are being filed around the clock, 365 days a year. This is not occasional bad luck — it is ongoing at scale.
31% of all complaints come from Mortgages alone
That is 48,157 individual complaints in one product area. If you hold a mortgages account here, this risk applies directly to you.
1.6× worse than the average rated institution
This is not marginally above average — it is a structural gap. The median institution generates a fraction of the complaints per customer.
The 156,542 official complaints may represent up to 3,130,840 affected customers
Research published by the US Consumer Financial Protection Bureau suggests only around 5% of consumers who have a problem ever file an official complaint. The official record is likely the visible tip of a much larger pattern.
Mortgages — 0.23 complaints per 1,000 customers
Customers most commonly report payments applied to the wrong account, loan modification requests that did not progress, and processing errors during the most financially critical moment of their lives.
All figures from the CFPB Consumer Complaint Database and FDIC BankFind — US federal public records.
✦ Lower-Risk Alternatives
You can't directly replace a store card with a bank account — but you can move your main banking to an institution with a much better complaint record, which limits your exposure if something goes wrong with billing, fraud, or disputes.
JPMORGAN CHASE & CO.
1.4× lower complaint rate than BANK OF AMERICA, NATIONAL ASSOCIATION
- Federal data records a complaint rate of 0.53/1,000 customers
- Switching your primary bank takes about 2 hours of active effort — see our guide
- You can keep your Alaska Airlines Visa — this just moves your main banking to a lower-risk institution
▼ See 2 more alternatives
POPULAR BANK
1.4× lower · 0.54/1k
MIDFIRST BANK
1.2× lower · 0.63/1k
“But switching banks sounds like a headache.”
It usually isn't. The average US bank switch takes under 2 hours of active effort, spread across about 10 days. You keep your Alaska Airlines Visa — you just move your main banking somewhere with a better complaint record.
Read our step-by-step switching guide →What People Complain About
The most common complaint categories filed against BANK OF AMERICA, NATIONAL ASSOCIATION with the CFPB — which handles your Alaska Airlines Visa:
This page shows complaint data for BANK OF AMERICA, NATIONAL ASSOCIATION, the issuing institution behind the Alaska Airlines Visa. All data is sourced from the CFPB public complaint database and FDIC BankFind — US federal public records. See the full BANK OF AMERICA, NATIONAL ASSOCIATION institution page →