Guides & Analysis
Independent analysis of CFPB complaint data — what it shows, how to use it, and what it means for your banking decisions.
The Worst Banks for Credit Cards in 2026
Synchrony, Barclays Bank Delaware, and Capital One dominate the bottom of the 2026 credit card table. A data-led look at how far apart they sit from the best-run issuers, how each handles disputes, and what the federal record says about where friction really lives.
How to Check Your Bank's CFPB Complaint Rate
A practical walk-through of finding your bank's complaint rate per 1,000 customers, what that number actually represents, and how to tell a statistically reliable score from one based on thin data.
The CFPB Complaint Database Explained
How the federal complaint database works, what counts as a complaint, who files, and what happens after a filing is submitted. The backbone of every rate on ComplaintRate, in plain English.
America's Banks Ranked by Complaint Rate
A full ranking of the US institutions with the highest federal complaint rates once normalised for size. Credit card issuers dominate the top. Traditional banks cluster around the middle. A map of where consumer friction actually sits.
What Happens When You File a CFPB Complaint
Step-by-step: who reads the complaint, when the institution has to respond, what the Bureau can and cannot enforce, and what the realistic timeline looks like from filing to resolution.