US Banking Intelligence

OCC Issues Formal Agreement with TCF National Bank Over Consumer Compliance

The Office of the Comptroller of the Currency has entered into a formal agreement requiring TCF National Bank to strengthen its consumer compliance management systems. The bank must submit a compliance plan within 30 days.

CFPB DC Circuit Ruling Window Opens — May–July 2026

The DC Circuit Court is expected to rule on the constitutionality of the CFPB's funding structure between May and July 2026. A ruling against the CFPB could fundamentally alter the agency's enforcement capacity. ComplaintRate is monitoring closely — our March 2026 data snapshot represents peak CFPB data quality.

Fed Maintains Active Enforcement Orders Against 62 Institutions

The Federal Reserve currently maintains active enforcement orders against 62 financial institutions in our dataset, covering cease-and-desist orders, formal agreements, and civil money penalties. Institutions under active orders are excluded from ComplaintRate recommendations.

22× worse than Goldman Sachs. Powers Amazon Store Card, PayPal Credit, CareCredit, and 13+ other store cards.

Approximately 5× worse than Chase. Credit card complaints represent the majority of filings.

Lowest complaint rate among major US banks. Marcus by Goldman Sachs savings accounts.

CFPB Complaint Database Passes 10 Million Total Submissions

The CFPB public complaint database has now recorded over 10 million consumer complaints since its launch in 2011, covering every major US financial institution.

OCC Reports $8.9 Billion in Civil Money Penalties Across Tracked Institutions

ComplaintRate's analysis of OCC enforcement records shows $8.9 billion in civil money penalties against institutions in our dataset, with the largest penalties concentrated among the five biggest US banks.

Only ~5% of Consumers With Bank Problems File a Federal Complaint

CFPB research indicates that approximately 5% of consumers who experience a problem with a financial institution escalate to a formal federal complaint. This means visible complaint rates represent a fraction of true consumer harm — estimated at 20× the recorded figure.