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TransUnion

CREDIT BUREAU
Coverage: 21 federal data sources|Methodology ›
NOT IN DATASET

TransUnion is one of the three largest US credit bureaus, heavily represented in CFPB complaints.

ComplaintRate normalises complaint volumes against FDIC-reported deposit denominators, which is why our scoring methodology currently covers US depository institutions. Credit reporting agencies operate outside that framework — they hold no customer deposits and are not FDIC-regulated entities — so we do not assign them a complaint rate per 1,000 customers.

Complaints about TransUnion are not absent from the federal record. The CFPB maintains a public, searchable complaint database covering all three major credit bureaus, and you can review them directly below.

View the federal record directly

The CFPB’s consumer complaint database is the authoritative federal record for complaints about TransUnion. You can search by date, product, issue category, and company response.

View TransUnion complaints directly on the CFPB database↗
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Why isn’t TransUnion rated on ComplaintRate?
Entity typeCredit reporting agency
FDIC-regulated depositoryNo
Deposit denominator availableNo
Present in the CFPB complaint databaseYes
ComplaintRate’s rate methodology requires a normalising denominator to compare institutions of different sizes fairly. For depository institutions this is FDIC-reported deposits. Methodology expansion for non-depository categories (credit bureaus, fintechs, debt collectors) is under review for a future release.
Data from CFPB public records. Complaint rates normalised per 1,000 estimated customers are not computed for non-depository entities. Not financial advice. Methodology › · Privacy ›