PNC Bank N.A.
BANK
LOWER RATE THAN 52% OF SCORED PEERS
Data last verified: March 2026 snapshot|19 federal data sources|Methodology ›
Complaint rate · per 1,000 customersscale 0–10
05100.63PER 1,000 CUSTOMERS
Sector median 1.20 · Lowest in dataset 0.21
A lower federal complaint rate per customer than 52.7% of scored peers — though sub-signal observations remain on record.
Methodological confidence: DIRECTIONAL · n=28,392 complaints over 14 years
Customer ratio
—
customers filed a federal complaint
Resolved with relief
13%
received monetary or non-monetary relief
Daily volume
5.4
complaints per day · 2011–2025 average
2.9× the rate of WEBSTER BANK, NATIONAL ASSOCIATION (lowest); lower rate than 52.74% of 45 scored institutions.
Where complaints concentrate · top 3 product categories
Checking & savings
0.23/1k
10,542
Mortgages
0.16/1k
7,245
Money transfers
0.08/1k
3,538
TOTAL COMPLAINTS
28,392
all years
YEAR-ON-YEAR
—
—
RESOLUTION RATE
13%
below CFPB median
SHADOW RATE
~0/1k
directional
FEDERAL CONSENSUS
1 / 6
agencies on record
5 nearest rates in scored dataset
POPULAR BANK
0.54/1k
▸ PNC Bank N.A.
0.63/1k
MIDFIRST BANK
0.63/1k
REGIONS FINANCIAL CORPORATION
0.66/1k
FIFTH THIRD FINANCIAL CORPORATION
0.72/1k
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

PNC Bank N.A. performs slightly below the industry benchmark.

A rate of 0.63 per 1,000 customers is above the threshold we consider low-risk (0.50). While not among the worst performers, there are better-rated alternatives available. Complaint rates are normalised across 28,392 total complaints and estimated customer counts, making comparisons fair across institutions of all sizes.

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Check the complaint categories below to see where this institution receives the most criticism, and compare against alternatives before committing.

FULL RECORD
Complaint Profile
Rate / 1,000 customers0.63/1k
Total complaints (2011–2025)28,392
Timely response rate99.6%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
TARP government bailout$7.58B
DFAST stress test (Fed)8.8% CET1 stressed
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate18.3%
Denial rate — White applicants18.3%
Denial rate — Black applicants18.3%
Denial rate — Hispanic applicants18.3%
Racial disparity index1.00×✓ near parity
Based on 16,607 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
Dot colour reflects the most recent enforcement record on file at each agency. Each row links to that regulator’s source explainer.
Top Complaint Issues
Managing an account22%
Loan modification,collection,foreclosure7%
Trouble during payment process6%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $7.6B
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Institution Status
No DNA profile signals computed for this institution.
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›