COMPLAINTRATE›INSTITUTIONS›NAVIENT SOLUTIONS, LLC.

Navient Solutions, LLC.

BANK
Data last verified: May 2026 snapshot|21 federal data sources|Methodology ›
NOT YET RATED

Not Yet Rated — insufficient data for a confidence-scored complaint rate.

Navient Solutions, LLC. is tracked across 21 federal data sources but does not yet have a confidence-scored complaint rate in the current snapshot. A normalised rate requires a matched FDIC deposit denominator (or equivalent customer-count proxy) and sufficient complaint volume — this institution does not currently meet both criteria.

The complaint volume, enforcement record, and financial health indicators below reflect real federal data. Methodology expansion for non-depository institutions is rolling out in Q2 2026.

TOTAL COMPLAINTS
39,828
TIMELY RESPONSE
100.0%
RESOLUTION QUALITY
6/100
Limited data — not yet fully scored

39,828 federal complaints filed since 2011 · Data current as of May 2026

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Complaint Coach
File with CFPB
Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS STATUS MEANS

No per-1,000-customer complaint rate is yet available for this institution.

The per-1,000-customer rate combines CFPB complaint volume with FDIC deposit data. Institutions that haven't surfaced in CFPB filings — or whose volume falls below the threshold for stable calculation — show as not yet rated. This is a data-coverage gap, not a verdict: unrated does not mean better or worse than rated peers.

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Federal source records below show what's already available for this institution. A complaint rate is computed once filing volume crosses the threshold for stable per-1,000 calculation.

FULL RECORD
Complaint Profile
Total complaints (2011–2025)ⓘTotal complaints filed with the CFPB since 2011.39,828
Timely response rateⓘ% of CFPB complaints answered within the required timeframe. Below 90% indicates the institution is failing basic regulatory obligations.100.0%
Normalised complaint rate per 1,000 customers is not currently available for this institution. Methodology expansion for non-depository institutions rolling out Q2 2026.
Regulatory Enforcement Record
OCC (Office of the Comptroller)
Federal Reserve
CFPB (Consumer Financial)
FinCEN (Anti-money laundering)
FTC (Federal Trade Commission)
HUD (Mortgage Review Board)
GSE Suspension
○ No enforcement actions found across 7 federal agencies. Grey dots indicate no formal regulatory action on record.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the 59 largest institutions in our database.
Top Complaint Categories
Dealing with your lender or servicer2680%
Dealing with my lender or servicer1970%
Struggling to repay your loan1360%
Breakdown of complaint types filed with the CFPB by customers of this institution.
Methodological notes
✓ No risk flags identified across 21 data sources. This institution has no recorded government bailouts, regulatory enforcement, GSE suspensions, or federal litigation.
Institution Status
No DNA profile signals computed for this institution.
FULL DATA BREAKDOWN
TOTAL COMPLAINTS
39,828
2011–2025 · CFPB database
Source: CFPB →
TIMELY RESPONSE RATE
100.0%
Threshold: 90%+
Source: CFPB →
RESOLUTION QUALITY
6/100
Response quality score · CFPB
Source: CFPB →
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›