COMPLAINTRATE›INSTITUTIONS›EQUIFAX

Equifax

CREDIT BUREAU
Coverage: 21 federal data sources|Methodology ›
NOT IN DATASET

Equifax is the most-complained-about entity in the CFPB database.

ComplaintRate normalises complaint volumes against FDIC-reported deposit denominators, which is why our scoring methodology currently covers US depository institutions. Credit reporting agencies operate outside that framework — they hold no customer deposits and are not FDIC-regulated entities — so we do not assign them a complaint rate per 1,000 customers.

Complaints about Equifax are not absent from the federal record. The CFPB maintains a public, searchable complaint database covering all three major credit bureaus, and you can review them directly below.

View the federal record directly

The CFPB’s consumer complaint database is the authoritative federal record for complaints about Equifax. You can search by date, product, issue category, and company response.

View Equifax complaints directly on the CFPB database↗
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Why isn’t Equifax rated on ComplaintRate?
Entity typeCredit reporting agency
FDIC-regulated depositoryNo
Deposit denominator availableNo
Present in the CFPB complaint databaseYes
ComplaintRate’s rate methodology requires a normalising denominator to compare institutions of different sizes fairly. For depository institutions this is FDIC-reported deposits. Methodology expansion for non-depository categories (credit bureaus, fintechs, debt collectors) is under review for a future release.
Data from CFPB public records. Complaint rates normalised per 1,000 estimated customers are not computed for non-depository entities. Not financial advice. Methodology › · Privacy ›