BMO Bank, N.A.
BANK
LOWER RATE THAN 52% OF SCORED PEERS
Data last verified: March 2026 snapshot|19 federal data sources|Methodology ›
Complaint rate · per 1,000 customersscale 0–10
05100.30PER 1,000 CUSTOMERS
Sector median 1.20 · Lowest in dataset 0.07
A lower federal complaint rate per customer than 52.7% of scored peers — though sub-signal observations remain on record.
Methodological confidence: DIRECTIONAL · n=5,884 complaints over 14 years
Customer ratio
—
customers filed a federal complaint
Resolved with relief
26%
received monetary or non-monetary relief
Daily volume
1.1
complaints per day · 2011–2025 average
lower rate than 52.74% of 45 scored institutions.
Where complaints concentrate · top 3 product categories
Checking & savings
0.16/1k
3,077
Mortgages
0.04/1k
837
Credit cards
0.03/1k
678
TOTAL COMPLAINTS
5,884
all years
YEAR-ON-YEAR
—
—
RESOLUTION RATE
26%
above CFPB median
SHADOW RATE
~0/1k
directional
FEDERAL CONSENSUS
0 / 6
no active records
5 nearest rates in scored dataset
BANCO POPULAR DE PUERTO RICO
0.28/1k
MECHANICS BANK
0.29/1k
▸ BMO Bank, N.A.
0.30/1k
GOLDMAN SACHS BANK USA
0.30/1k
COMMERCE BANK
0.34/1k
Complaint Coach
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Federal data sources
CFPBOCCFDICFTCFederal ReserveFinCENHUDDOJNCUATreasuryFFIECFHFA
Independent analysis · not affiliated with any government agency
WHAT THIS MEANS FOR YOU

BMO Bank, N.A. is a low-risk institution based on federal complaint data.

At 0.30 complaints per 1,000 customers, this institution is below our low-risk threshold of 0.50 — placing it among the better performers in our dataset of 2,333 scored US financial institutions. Complaint rates are normalised for institution size, so this score is directly comparable across banks large and small.

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Always review your specific product category and the complaint breakdown below, as overall rates can mask issues in specific areas like credit cards or mortgages.

Most common words in federal complaints about BMO Bank, N.A.
propertyhomeclosingprimelendinglenderbecausesubjectsaleappraisal
Extracted from 88 consumer complaint narratives · CFPB database
FULL RECORD
Complaint Profile
Rate / 1,000 customers0.30/1k
Total complaints (2011–2025)5,884
Timely response rate99.8%
Complaint rate normalised per 1,000 estimated customers. National median ≈ 0.30/1k.
Financial Health Indicators
Call Report financial data not available for this institution. This data covers the largest depository institutions in the FDIC reporting set.
TARP government bailout$7.50M
DFAST stress test (Fed)9.6% CET1 stressed
HMDA Mortgage Fair Lending · 2023
Mortgage denial rate39.9%
Denial rate — White applicants37.8%
Denial rate — Black applicants63.9%
Denial rate — Hispanic applicants58.3%
Racial disparity index1.69×↑ significant disparity
Based on 28,417 mortgage applications · FFIEC HMDA 2023
Regulatory Enforcement Record
No active or recent enforcement actions on file across the 6 tracked agencies. Each row links to that regulator’s source explainer.
Top Complaint Issues
Managing an account27%
Closing an account8%
Opening an account8%
Breakdown of complaint issues filed with the CFPB by customers of this institution.
Methodological notes
Received TARP government bailout: $8M
Subject to annual DFAST stress testing by the Federal Reserve (applies to largest US banks)
Institution Status
Data from CFPB, OCC, Federal Reserve, FDIC, FinCEN, DOJ, FHFA, HUD, US Treasury, FFIEC and FTC public records. Complaint rates normalised per 1,000 estimated customers. Not financial advice. Methodology › · Privacy ›